Zendesk vs. Freshdesk: Features, Pricing & Integrations Comparison for 2023 - Financesonline.com (2023)

Which is better, Zendesk or Freshdesk?

Zendesk and Freshdesk are two of the best customer support software out there. Zendesk is perfect for organizations with specific needs, as the vendor offers more pricing tiers with different features. Meanwhile, Freshdesk is ideal for small and growing businesses with its free plan and the option to upgrade to more advanced services if needed.

As consumers place more importance on their experience and relationship with brands, investing in customer service software has become both a benefit and a necessity. While there are countless options on the market, two of the top providers are Zendesk and Freshdesk. Each of these options offers world-class tools to help you provide personalized customer service and grow your operations.

But how do you decide which is the best solution for you? You should consider the best features that fully meet your needs. It should also include smart features that allow you to do more without wasting time. This Freshdesk vs Zendesk comparison will help you decideCustomer Service SoftwareIs it suitable for you.

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Zendesk vs Freshdesk Comparison Index

  1. general description
  2. main properties
  3. The integration
  4. Prices
  1. Easy to use
  2. from
  3. use cases
  4. comparison table

Customer expectations and experiences will continue to play an important role in business and brand loyalty today, with continued preferences for self-service, personalization, and real-time solutions. What was once considered a differentiator in customer service is now seen as a necessity to remain competitive in both service and the overall customer experience. Despite the increasing market pressures that businesses are facing, some still lag behind when it comes to meeting the needs and preferences of their customers. Because of this disconnect between consumers and customer service representatives, people who need help often feel neglected, ignored, or neglected.

Therefore, companies are actively investing in customer support platforms that can offer smarter features. According to experts, thethree main tools for customer serviceThese are help desk systems (53%), knowledge base (52%), and shared email aliases (47%). This underscores the need for robust online self-service portals where customers can search for answers themselves. It also underlines the importance of a centralized inbox for customer service.

Source: Hubspot, 2022

Additionally, the pandemic increased the need for better customer experiences, especially on digital platforms. There is a growing demand for personalization and automation as consumers seek more information and services in less time. As a result, about 39% ofCX leaders are prioritizing the use of data and AIUnderstand customers and develop personalized support. The benefits are highlighted by the fact that organizations that excel at personalization manage40% more salessuch activities than its competitors.

Fortunately, it's not impossible to achieve these revenue and operational growth benefits, especially when you have end-to-end solutions in place. While there are tons of options available, the Freshdesk vs Zendesk comparison below should help you assess key features, pricing, integration, and other factors to consider when shopping for customer support software.

Zendesk and Freshdesk overview

cool desk

Zendesk vs. Freshdesk: Features, Pricing & Integrations Comparison for 2023 - Financesonline.com (2)

cool deskwas recognized for her outstanding customer service skills. By leveraging multi-channel support, automation technologies, and productivity enhancements like gamification and self-service portals, businesses can better serve their customers. With Freshdesk, you can increase the operational efficiency of your agents. Any transaction can be converted into a ticket using an integrated quality ticketing module.

Additionally, the multi-channel support system removes the burden of navigating through multiple tools. With Freshdesk's live chat, phone support, and game mechanics, customers can get help instantly while increasing their team's productivity. Integrates with traditional productivity products and your CRM when you need to extract customer data. It is also compatible with popular helpdesk and multimedia programs like Google Apps, YouTube and other widgets that can be used to supplement your knowledge base.

(Video) Mastering Lead Tracking with CRM Tools - Lead Generation Masterclass™

cool desk

Try Freshdesk with your free trial

Zendesk

Zendesk vs. Freshdesk: Features, Pricing & Integrations Comparison for 2023 - Financesonline.com (4)

Zendeskis a customer service software suite that enables you to turn your customer service team into agents for customer retention and lead generation. Small or large companies will benefit from its highly adaptable structure. There are other modules that can be added to the system, such as: B. Support, Chat, Contact Center and Knowledge Base. This gives you instant access to the three basic support options.

With this solution, a growing business can start implementing an industry-class help desk right away. For example, you can quickly upgrade to CSAT surveys, online SDKs, IVR phone trees, and response bots as your business needs become more challenging. Zendesk comes with an app marketplace where you can add advanced features to integrate with the platform. It works seamlessly with apps like MailChimp, Shopify, GIPHY, and more.

Zendesk

Try Zendesk with your free trial

Comparison between Zendesk and Freshdesk

main properties

unified inbox

Zendesk centralizes customer information and discussions, giving agents the context they need to serve customers. Your team can switch channels and add or remove bots as needed. It is easy to integrate news andlive chaton your website or mobile app to provide quick help without repetition. It's also easy to connect your customer support platform to social media channels like WhatsApp or Facebook Messenger.

Similarly, Freshdesk's omnichannel customer timeline consolidates all of your past interactions with a customer, including chat and email, in one place. This allows your agents to quickly collect customer information and also act on it without the customer having to repeat themselves. If your sales reps can't immediately respond to customer inquiries via chat, they can turn those conversations into a new ticket or attach them to an existing ticket.

Both platforms also have agent collision detection. Zendesk Plus and Enterprise users have access to this feature, which is available on Freshdesk Growth, Pro, and Enterprise plans. Notify your agents when another agent views and updates the same ticket. This prevents agents from trying to change the same ticket at the same time. This eliminates the need for your agents to spend time resolving issues that have already been resolved. In addition to agent collision detection, Freshdesk's Traffic Cop feature prevents duplicate responses or responses that did not take into account the most recent events.

ticket management

Zendesk and Freshdesk include powerfulticket managementSystems that use artificial intelligence to provide better customer service and increase agent productivity. These systems also provide agents with additional support, e.g. B. Tips for handling specific cases effectively. They automate responses to routine, non-intrusive requests, freeing up your team to focus on the hard work. Both solutions give consumers the knowledge they need to solve problems themselves, as faster response times lead to happier customers.

Flexibility is at the core of Zendesk's automated ticketing system. It adapts to your operation, not the other way around. For example, you could implement a simple ticketing system, an email-based ticketing workflow, or a mobile ticketing process. On the other hand, Freshdesk aims to help organizations improve their collaboration. Agents can share ownership of tickets, split tickets into sub-tickets, and link tickets to similar issues.

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Agents can collaborate with Freshdesk to resolve customer issues faster.

self service portal

Self-service portals and support systems are key features of Freshdesk and Zendesk. Both solutions allow you to createknowledge basesthis becomes the foundation of your self-service support content. They also have powerful authoring tools that make it easy to publish and manage Help Centers. You can also customize your Help Center without having to learn programming.

Also, both solutions have community forum features. This makes it easy for customers to help each other and take advantage of custom use cases. Additionally, Zendesk Answer Bot and Freshdesk Freddy Answers leverage your knowledge base to provide better answers to your customers. Instead of general answers, they can include specific answers to help customers solve their problems without having to contact a live agent.

These solutions also integrate your knowledge base seamlessly with the rest of your customer communication functions. They help you easily submit links to relevant content and other information. This allows your knowledge base to become the hub for all product and customer support information, streamlining updates, changes, and more.

Communication system

Collaboration is a key element of modern customer service. And both Zendesk and Freshdesk provide internal communication systems for support teams. This increases productivity, speeds case resolution, and reduces time to solution. Zendesk comes with Side Conversations and Light Agents that make sure everyone on the team (and even other departments) is informed. Freshdesk also includes similar features that improve ticket visibility and invite collaborators to the ticket, such as: B. Parent-child ticketing and linked tickets.

Both solutions use the omnichannel approach, in which all customer communication from different channels is centralized on one platform. Freshdesk and Zendesk allow you to communicate with your customers through voice, chat, tickets, email, and community forums. This multi-channel support also eliminates repetition as agents can view all customer conversations regardless of their communication channel.

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Freshdesk makes it easy to collaborate with other agents in real time and communicate with other departments to ensure comprehensive customer support.

Customer Management

Customers are the center of all business activity. Fortunately, Freshdesk and Zendesk know this very well. Therefore, both have built their solutions with customer management at the core. Both aim to centralize their support system and put their customer data to work.

The root of the Zendesk system is Sunshine, a complete applicationCRM Softwarethat powers your integrations, automation and analytics, applications, frameworks and conversational tools. It provides a single view of customer data that you can change based on your business operations. It also allows you to scale as your business expands without worrying about your CRM.

Although Freshdesk does not have a native CRM system, it integrates well with other customer management platforms to extend its functionality and help support teams. Unify customer experiences so you don't have to switch between CRM and Freshdesk. And you can track customer communications and measure their satisfaction through the platform.

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Zendesk Sunshine makes it easy to manage and personalize customer data.

Reports and Analysis

Like any modern business solution, Zendesk and Freshdesk use data to help you better serve your customers. Both platforms have reporting and analytics capabilities so you can turn information into actionable insights.

With Zendesk Explore, you can explore, interpret, and share your business data. Once you've finished your report, you can use Explore to collaborate with others. Depending on their role in the company and the chosen strategy, an individual or a group of individuals may receive a one-time or periodic report.

Likewise, Freshdesk helps you visualize the performance of your team and the satisfaction of your clients. Measure help desk productivity, agent workload, service efficiency, and more. The system also integrates with GoodData for advanced KPI reporting, dashboards, and alerts.

Both platforms also allow you to monitor and report on agent performance. You can manage metrics like agent activity, performance, productivity, and more. It's also very easy to break down your individual performance or get an overview of your productivity over time.

Key features of Zendesk vs. Freshdesk Tips:

  • Zendesk and Freshworks offer comprehensive customer support capabilities that unify customer communications in one centralized platform.
  • Both feature powerful ticketing systems that allow agents to collaborate, assign cases to the correct department, and minimize errors.
  • They also use AI technology to reduce repetitive tasks, help you build unique workflows, help agents find answers faster, and even communicate with customers.
  • While both software solutions provide complete visibility into customer data, Zendesk offers Sunshine, which allows companies to modify customer data for customized operations.
  • Freshdesk is part of the Freshworks family of products, which means it works seamlessly with Freshsales, Freshmarketer, Freshteam, Freshservice, and Freshworks Neo.

The integration

The comparison between Zendesk and Freshdesk in terms of integration with third-party business applications is pretty close. Both platforms have marketplaces where you can see hundreds of free and paid apps that work well with them. As a result, you can develop a truly centralized workflow with this customer support software.

Top integrations include those with popular business solutions like Slack, Google Calendar, MailChimp, Hubspot CRM, and more. So if you already use software from well-known vendors, they probably integrate easily with Zendesk and Freshdesk. Both markets are well organized and have powerful search capabilities when looking for new apps.

Since Freshdesk is part of the Freshworks family of software, this means it works seamlessly with the other products in the suite, such as Freshsales, Freshservice, Freshteam, and more. On the other hand, Zendesk Marketplace also includes themes that make it easy to customize your platform's interface without extensive coding. In addition, the marketplace also contains a list of service providers who can work with you to develop integrations and solutions with Zendesk.

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Aircall integrates well with Freshdesk, making it an all-in-one voice support solution for customers.

Zendesk vs. Freshdesk Tips:

  • Both Zendesk and Freshdesk have app markets that contain the most popular business apps on the market.
  • Both come with development tools so you can take advantage of their API technology if you want to create your own custom processes with the platforms.
  • Zendesk Marketplace also includes themes and partners so you can customize the platform's interface and collaborate with developers.

Prices

One of the essential parts of choosing between the two solutions is comparing the prices of Zendesk and Freshdesk. Fortunately, both solutions offer multiple packages that ensure you get all the features you pay for. Both also offer free trial options so you can really try out all the features.

Zendesk offers three pricing tiers. Basic support levels start at $19 per agent per month, billed annually. This includes tickets embedded directly into emails, Facebook posts, tweets, business rules, customer data and conversation history, and more. If you need more features, you can opt for the Full Suite options, which start at $49 per agent per month and are billed annually. These packages already include a ticketing system, cross-channel messaging, a unified agent workspace, and other features.

Larger organizations can also turn to Zendesk for custom solutions starting at $150 per agent per month. In addition, the service provider offers its platform free of charge for startups for six months. If your business has 50 or fewer employees, you can apply for the startup program.

Freshdesk also offers two types of pricing plans for different types of organizations. Help desk levels include ticketing, self-service, and reporting capabilities. It comes with a free plan for unlimited agents, which is great if all you need is basic email and social tickets. Advanced features are available at higher levels starting with the Growth Plan, which costs $15 per agent per month and is billed annually.

Suppose you need more than ticketing and messaging features. In this case, omnichannel packages combine telephony capabilities with all other customer channels, starting at $29 per agent per month on the annual plan. Freshdesk features are available for free with the 21-day free trial.

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Zendesk offers various pricing levels depending on the size of your business and the features required.

Points of sale between Zendesk and Freshdesk:

  • Freshdesk and Zendesk offer numerous pricing structures for all businesses and industries. They contain the key features and functions you need to communicate with and help your customers.
  • Zendesk offers startups with fewer than 50 employees free use of its platform for six months.
  • Freshdesk offers a free plan for its basic support tools for unlimited agents.

Easy to use

The user experience comparison between Freshdesk and Zendesk shows the strengths of both solutions and very few weaknesses in terms of user interface, usability, and accessibility. Both follow modern best practices in design and user interface. The interface is clean and uses text and visual cues to highlight important information.

As a power user, you can easily understand and explore Zendesk's simple interface. Due to the many sophisticated features and capabilities, it can be difficult for beginners to use. An AI-powered bot and a large library of on-site resources provide smart suggestions on how to use them. You can pay for additional training and coaching sessions by subscribing to their premium support programs.

Freshdesk has a very friendly and straightforward interface, although less technical customers may experience a learning curve once they start using it. The main menu options are structured to make it easy to find what you are looking for. And smart popups offer tips and guidance on how to use the system. A product advisor is available to answer your questions, or you can check out the library of free resources.

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Zendesk uses visual and textual cues for a cleaner, more intuitive user interface.

Conclusion on the usability of Zendesk vs. Freshdesk:

  • Both platforms feature intuitive user interfaces that require little or no training for advanced users.
  • They also provide their users with detailed user manuals, instructions, and similar content.
  • Users can also turn to experts from both service providers for support and related questions.

from

Because Zendesk and Freshdesk are both Software-as-a-Service (SaaS) products, getting started is as easy as signing up, logging in, and you're done. Both solutions work in your browser and are therefore independent of your operating system requirements.

However, it's important to remember that both solutions come with powerful features that need fine-tuning to ensure they work well with your workflow. Fortunately, Freshdesk and Zendesk offer a variety of guides and guides through their support centers. Both are well organized and have powerful search features, making it easy to find what you're looking for.

Additionally, both offer development tools to help you build your custom solution using the platforms. They provide all the technical guides you need to get started. Also, depending on your subscription, you can connect with experts who can help you with any questions or support you in using the platform.

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Zendesk has an easy-to-publish knowledge base and help center.

Zendesk versus Freshdesk:

  • There's no need to install Zendesk and Freshdesk as they both work in your browser. These SaaS solutions can be set up within minutes of registration.
  • The features of each software offer extensive customization capability, so at least advanced knowledge of using the software is required.
  • The developer tools also provide all the technical information to create custom workflows with the platforms.

use cases

The use cases for Freshdesk and Zendesk are quite similar, as both solutions aim to serve businesses of all sizes in different industries. Feature customization also ensures platforms fit your customer service workflow, not the other way around. Plus, integration with the most popular business software means that both Zendesk and Freshdesk fit easily into your current technology stack.

Additionally, both vendors have developed features for operations that require specific features. For example, Freshdesk for Healthcare Organizations includes resources for doctors, nurses, administrators, and patients. The platform supports HIPAA and PCI-DSS compliance, so you don't have to worry about privacy and security.

In addition, Zendesk offers features geared toward businesses of different sizes. For example, Zendesk for Small Business combines existing tools and apps to help growing businesses do more with less. AI-powered automation and dynamic workspaces ensure small teams don't lose customers.

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Zendesk makes it easy to automate repetitive tasks.

Conclusions from the use case of Zendesk vs. Freshdesk:

  • Zendesk and Freshdesk's customization options make them practically ideal for businesses of all sizes in different industries.
  • Freshdesk offers specific features for SMBs, large enterprises, e-commerce, healthcare, and education.
  • Zendesk offers features for large businesses, small businesses, and startups.

Comparison table between Zendesk and Freshdesk

Zendeskcool desk
ideal for
  • Small business
  • Big companies
  • medium company
  • Independent
  • Small business
  • Big companies
  • medium company
  • Independent
use cases
  • General customer service efforts
  • Internal communication
  • Industry Specific Applications
  • General customer service efforts
  • Ecommerce Customer Service
  • health care
  • Training
  • Industry Specific Applications
main properties
Centralized customer service platform
Messaging-based customer support (email, chat, etc.)
language help
ticket system
self service portal
report and analysis
main integrations
Mortgage's trial
Trello
day off
google products
Prices
starts from$19 per user/month$18 per user/month
number of plans

Basic support: 3

Suite Zendesk: 5

Support table: 4

Omnicanal: 3

Zendesk vs Freshdesk: which is better?

The growing demand and expectation of excellenceCustomer experienceit can no longer be ignored by companies. To stay competitive, you should consider smart customer support software like Zendesk and Freshdesk. These solutions not only support your customer service, but also help you build better relationships with your customers.

Zendesk is a great tool for anyone who needs advanced features and has a large customer base to cover. Personalization, comprehensive reporting, and intelligent analytics turn your data into actionable insights that deliver real results. However, Zendesk is aimed at the higher end of the market, which means you need to think carefully about whether you need each feature to maximize your investment.

At the other end of the spectrum, Freshdesk maintains its identity as a leading provider of customer service solutions for small businesses. The free plan is enough to serve a growing number of customers. It's also part of the Freshworks family of products, making it easy to integrate Freshdesk into your process if you're already using it. However, many of the advanced features require an upgrade to higher tier plans.

Regardless of which solution you choose, you'll find Zendesk and Freshdesk to be a worthwhile investment. Having a centralized solution in your arsenal makes customer support and administration much more efficient so you can focus on growing your business.

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VonNestor Gilberto

Nestor Gilbert is a Senior B2B and SaaS Analyst and has been a key contributor at FinancesOnline for over 5 years. With his background in software development and extensive knowledge of SaaS management, he primarily writes about emerging B2B technologies and their impact on today's business landscape. However, he also offers in-depth reviews of a wide range of software solutions to help businesses find the right options for them. Through his work, he aims to help companies develop a more technologically advanced approach to their operations and solve their SaaS-related challenges.

FAQs

What is the difference between Zendesk and Freshdesk 2023? ›

The difference between the two is that Freshdesk lets you create both kinds of knowledge bases on any of its plans, including its free plan. Since Zendesk doesn't offer a free plan, you'll need to pay to have access to this feature and it's only offered on the Suite and enterprise plans.

Which is better Zendesk vs Freshdesk? ›

Zendesk customers enjoy customization, extensibility, and a large community of users. Customers choose Freshdesk for usability (for both agents and admins), low price, and team collaboration.

Why choose Zendesk over Freshdesk? ›

Zendesk allows you to engage with customers across more channels. While Freshdesk and Zendesk both allow you to communicate with clients via popular communication channels (email, Twitter, live chat, and AI-powered chatbots), Zendesk offers even more channels, including text, WhatsApp, and Line.

What are the things does Zendesk and Freshdesk something in common? ›

Both Freshdesk and Zendesk are customer support services affordable for small and middle-size businesses. They offer custom forms, a knowledge base, reporting, and different ticketing options.

Is Freshdesk free forever? ›

Yes. Freshdesk's free forever plan gives you access to a feature-packed customer support software, absolutely free.

Who is Zendesk main competitor? ›

Zoho Desk. Best Zendesk alternative for: Businesses looking to deliver top-notch customer support with efficiency and ease. Similar to Zendesk, Zoho Desk is a universal customer support tool with great integration capabilities and excellent value for money.

Why is Zendesk so popular? ›

Zendesk gives businesses (both large and small) the flexibility to move quickly, focus on innovation, and scale their growth. Compared to our competitors, we offer a wide range of customer service tools for businesses of all sizes, at any stage.

What are the disadvantages of Zendesk? ›

Cons
  • Cost per agent is higher than its top competitor, Freshdesk.
  • Some users found it difficult to receive help from customer support.
  • Some reported call quality issues.
  • Zendesk does not offer international numbers.
Feb 23, 2023

What is the market share of Freshdesk vs Zendesk? ›

Comparing the market share of Zendesk and Freshworks

Zendesk has a 15.81% market share in the Contact Center category, while Freshworks has a 2.71% market share in the same space.

What is the advantages of Freshdesk? ›

Freshdesk is a cloud-based customer service solution that ensures increased satisfaction and engagement. It simplifies ticketing with customization options for agent roles, ticket forms, portals and more. Users can manage identity and information access for improved data security.

What is better than Freshdesk? ›

ProProfs. Best Freshdesk alternative for teams with smaller budgets. Another help desk and customer service software all-rounder is ProProfs. A great option for mid-sized businesses, it's also bursting with lots of features to help your team members deal with support issues.

Why did Airbnb choose Zendesk? ›

Airbnb began using Zendesk Support to deliver consistent, high-quality customer service in the early days and also used Zendesk Guide for its knowledge base. Given Airbnb's global reach, the company needed a solution that could easily scale at pace with its phenomenal growth.

What is the Microsoft version of Freshdesk? ›

The Freshdesk-Microsoft Teams integration brings your internal and support teams together, making cross-team collaboration effortless and frictionless. The integration enables you to collaborate with your teams in Microsoft Teams and effectively manage support tasks.

What is everything about Freshdesk? ›

Freshdesk is a special cloud-based software designed to facilitate and improve customer support. Its excellent and cost-effective features are quite popular among online enterprises for enhancing the customers' self-service and their support teams' overall productivity.

What major companies use Zendesk? ›

2439 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.
  • Uber.
  • Pinterest.
  • Shopify.
  • Twitter.
  • Instacart.
  • Slack.
  • Stripe.
  • reddit.

Who uses Freshdesk? ›

Download a list of all 51,940 Current Freshdesk Customers
WebsiteLocationSocial
overtone.coUnited States400,000+
1iota.comUnited States150,000+
biggerpockets.comUnited States200,000+
customercare-india.birkenstock.comUnited States2,000+
37 more rows

What payment method does Freshdesk use? ›

The different modes of payments are credit card payments, bank transfer and PayPal.

Can you put an out of office on in Freshdesk? ›

The out of office scheduler allows agents to schedule the days during which they aren't available. You can ensure tickets are not assigned to agents on leave and customer responses are re-routed to available agents.

Can Freshdesk be used as a CRM? ›

Freshdesk CRM is a cloud customer relationship management (CRM) service that offers email ticketing, live chat, and phone support for customers. Freshdesk CRM is the customer service platform in the Freshworks line of business productivity platforms.

Is there a free alternative to Zendesk? ›

FreeScout. This open source helpdesk and shared mailbox system is branding itself as a free self-hosted alternative to Zendesk. The solution itself is lightweight, yet powerful - it includes features such as notifications from numerous channels, LDAP integration, spam filter, and more.

Is Zendesk a Chinese company? ›

Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007.

Does Zendesk have customer satisfaction? ›

One of Zendesk Support's most popular features is our built-in customer satisfaction survey. Customer satisfaction allows you to track how well your agents and customer service organization as a whole are performing on a ticket by ticket basis.

Is Zendesk cheaper than Salesforce? ›

Salesforce's starting plan is $25 per user, per month—which is significantly more expensive than Zendesk's $19 per user, per month. While Salesforce has advanced features that give a complete overview of your customers and leads, it's more difficult to use compared to its competitor.

Why is Zendesk so slow? ›

Check that your device and browser meet the Zendesk Support system requirements. Make sure you don't have too many tabs open. A lot of Zendesk tabs can cause lag and interfere with each other. Make sure you aren't having any trouble with apps.

What will happen to Zendesk? ›

Zendesk will operate as a privately held company and will remain headquartered in San Francisco.

What is a problem in Zendesk? ›

Zendesk offers a native problem/incident ticket type, which makes it easy to tie multiple incidents reported by different people to a single problem ticket. Once the problem ticket is solved, the status of all incident tickets is automatically set to “solved,” streamlining work for your IT staff.

What are the three roles in Zendesk? ›

Agents, administrators, account owner (team members) The people who resolve support requests, you, play different roles in setting up and managing your ticket workflow. Agents, admins, and the account owner are all team members.

What is a fun fact about Zendesk? ›

A fun fact: Zendesk takes its name after the word “Zen” - a state of total togetherness of the body and mind. Zen is one of the Buddhist schools, so the company's first logo was presented as Buddha with a headset similar to the one that all customer support agents wear.

What is most valuable player in Freshdesk? ›

There are four trophies in Freshdesk, that are offered to the agents with the highest number of points in the Leaderboard, each based on different criteria: Most Valuable Player: Agent with the most overall points for the current month.

Why do companies use Zendesk? ›

Over 100,000 businesses rely on Zendesk to make customer experiences better. We provide a complete customer service solution that is easy to use and scales with your business. Customer service is about more than the customer.

What is similar to Freshdesk? ›

15 Of The Most Affordable Freshdesk Alternatives You Cannot Ignore
  • #1 DragApp.
  • #2 ProProfs Help Desk.
  • #3 SpiceWorks.
  • #4 osTicket.
  • #5 Zammad.
  • #6 Zoho Desk.
  • #7 HubSpot Service Hub.
  • #8 Vision Helpdesk.

How many people use Freshdesk? ›

We have data on 43,273 companies that use Freshdesk. The companies using Freshdesk are most often found in United States and in the Information Technology and Services industry. Freshdesk is most often used by companies with 10-50 employees and 1M-10M dollars in revenue.

What is the rate limit for Freshdesk API? ›

There is a rate limit of 50 requests per minute per app per account.

What programming language does Freshdesk use? ›

Site Info - Freshdesk.com

Freshdesk is a hosted customer service platform by Freshworks. Ruby is a general-purpose object-oriented language originally developed by Yukihiro "Matz" Matsumoto in Japan. JavaScript is a lightweight, object-oriented, cross-platform scripting language, often used within web pages.

What is the best open source help desk ticketing solution? ›

What are the best open source help desk and ticketing systems? Here's our top 10 list:
  1. osTicket (Best open source help desk software overall) ...
  2. UVdesk (Best open source ticketing system overall) ...
  3. Faveo Helpdesk (Top open source service desk for self-service) ...
  4. Hesk (Great free help desk software download)
Mar 3, 2023

Is Freshdesk an Indian company? ›

Founded by Mathrubootham and Shan Krishnasamy as Freshdesk in Chennai in 2010, the company started its journey as a helpdesk software for customer support.

Is Freshdesk a SaaS platform? ›

Is Freshdesk a SaaS? Yes, Freshdesk is a fast-growing SaaS product specializing in customer service and support ticketing. It is a cloud-based customer support software that is both feature-rich and easy to use.

What is Zendesk five most recent? ›

The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.

What is Zendesk good at? ›

The Zendesk Suite is an all-in-one platform that provides a comprehensive set of tools for managing customer support, including ticketing, live chat, phone assistance, knowledge management, and more.

What was Zendesk formerly known as? ›

What is Zendesk Sell? Zendesk Sell (formerly Base) is a CRM and sales automation platform with pipeline, productivity and customer experience tools.

Does Freshdesk have automation? ›

Freshdesk's AI powered automations help you run on autopilot

Imagine coming to work every day to find all new customer enquiries neatly prioritized, organized and assigned to the right agents. You don't have any to-do lists because tedious work like following-up with people is automated!

Is Freshdesk a Salesforce? ›

Yes, Freshdesk integrates with Salesforce to effortlessly bring the capabilities of a helpdesk into your CRM. With this integration, your sales and support teams can always work in sync without having to worry about any form of customer communication slipping through the cracks.

Is Freshdesk an ERP? ›

GitHub - hossainchisty/Freshdesk-ERP-Platform: FreshDesk is smart ERP solution to manage your business.

What is good data Freshdesk? ›

Transform your customer experience data into tangible actions, from more efficient ticket resolution to increased customer satisfaction. GoodData's approachable tools will instill confidence in even the most hesitant of business users — no technical skills required.

Is Freshdesk a unicorn? ›

Freshworks (earlier called Freshdesk) has long been the torch bearer of the Indian SaaS ecosystem. It was India's first SaaS unicorn, and paved the way for a second wave of young SaaS players who are on the way to making India a SaaS powerhouse.

Is Freshdesk a ticketing tool? ›

Freshdesk Support Desk is an intuitive and powerful help desk ticketing system used by teams of all sizes to deliver fast and contextual support. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view.

Is Freshdesk a CRM tool? ›

Freshdesk is a helpdesk system and Customer Relationship Management (CRM) solution that simplifies customer service for your team and helps them provide a great customer experience.

What is the difference between Freshdesk full time and occasional? ›

Agents in Freshdesk can be 'Full-time' or 'Occasional'. Full-time agents are those in your core support team who will log in to your help desk every day. Occasional agents are those who would only need to log in a few times every month, such as the CEO or your field staff.

What are the advantages of Freshdesk? ›

Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service. Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels.

Which browser is best for Freshdesk? ›

Tip: Freshdesk Mint works best with Chrome on a dual-core CPU and 6GB RAM.
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Browser Feature Requirements
  • JavaScript must be enabled.
  • Cookies must be enabled.
  • LocalStorage must be enabled.
  • HTTPS - TLS v1. 2 or Higher.
Aug 30, 2022

Is Freshdesk having issues? ›

Our service is currently operating as expected at the location you provided.

Can you make calls on Freshdesk? ›

With the phone channel, you can make and receive calls directly on Freshdesk and effectively manage your phone conversations with customers. If you are on the Freshdesk Omnichannel plans, your Freshdesk and Freshdesk Contact Center accounts are connected by default.

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