Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (2023)

  • Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (1)

A single support email account is enough for any small business to handle customer issues. But once you climb beyond that, you need them.Best Tech Support Softwareto ensure that each customer issue is identified, prioritized and responded to.

Upon reaching this stage, he faces a dilemma: the decades-long struggle betweenZendesk versus Freshdesk, Which one is the best? Should you choose the popularity of Zendesk or the simplicity of Freshdesk?

If you have a business struggling to choose the right tool and have lost faith in online reviews, this Freshdesk vs Zendesk will make the difference.

Below is a feature-by-feature benchmarking to help you compare these two powerful solutions more closely and make a more informed decision for your business. From the ticketing features to the reporting features, we've done a thorough and unbiased review.

Read on to find out which tool is worth your attention and money. light up!


Introduction to Zendesk and Freshdesk

Before we start comparing Freshdesk and Zendesk, it's important to know a little bit about these tools.

Zendeskwas founded in Copenhagen, Denmark in 2007 and has come a long way since then. As a popular service-first CRM company, Zendesk develops tools to improve customer relationships. The company has a customer base in 160 countries and employs more than 4,000 people.

nice tablewas founded in India in 2010 by Girish Mathrubutham. Over the years, the company has raised $327 million in funding and developed an array of customer service tools. The company takes a "new" approach to creating and delivering Software as a Service (SaaS) that is affordable, quick to deploy and designed with the end user in mind.

comparison criteria

Different helpdesk tools are known for their unique qualities: while one is easy to use, the other may offer more comprehensive features. Therefore, for a comprehensive comparison, we need to establish the criteria by which we can weigh the different tools.

Here are 5 key aspects of helpdesk software that we used to compare the various pros and cons of Zendesk and Freshdesk:

  • type of users
  • interface
  • Extensibility and Integrations
  • Characteristics
  • Security
  • Customer service
  • Prices

Zendesk vs. Zendesk Freshdesk: type of users


Zendesk is one of the oldestcustomer service softwareavailable on the market. After years of operation, the tool has a clientele that includes Siemens, Instacart, Tesco, GrubHub and more.

Zendesk is highly scalable and ideal for fast-growing companies. While Zendesk targets businesses of all sizes, it might not be the right choice for small businesses or startups. The reason is that it is extremely expensive and not all small businesses can afford to spend that much on their support process.

If your company uses a variety of business tools, Zendesk easily integrates with them. For example, you can integrate your existing CRM, search, team collaboration or other tools with Zendesk.

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Freshdesk has more than 40,000 customers across different industries and sectors. Brands like Hamleys, Bridgestone, Pearson, Dineout, etc. Use Freshdesk to manage customer service.

If you're looking for a tool that's less complicated but still offers great features, Freshdesk might be a good choice. Due to its affordable price, Freshdesk can work wonders for small and large businesses alike.

Plus, you can integrate Freshdesk with your existing business apps like Jira, Zoho CRM, MailChimp, DropBox, SurveyMonkey, Shopify, and more.

Zendesk versus Freshdesk: interface


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Let's face it, Zendesk doesn't offer the most attractive interface. As soon as you log in, you are presented with an outdated user interface that needs a lot of improvement.

For companies that manage a large number of support tickets, Zendesk offers more filtering options and helps you easily group tickets or customers together.

(Video) Freshdesk vs Zendesk: Choosing Between the Leaders on the Market

For users looking for customization options, Zendesk doesn't disappoint. You can add widgets to your dashboard, change the background color and see real-time ticket updates.

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Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (3)

If you compare Zendesk with Freshdesk, you will see that Freshdesk offers a friendlier and more intuitive interface. At first glance, the dashboard looks neat and doesn't scare anything.

At Freshdesk, the main interface is simple and easy on the eyes. You can easily sort and filter your support tickets based on what matters most to your task (priority, tags, date, source, etc.) using dozens of metrics on the right side of the screen.

Zendesk vs Freshdesk: Extensibility and Integrations


When it comes to integrations, Zendesk Freshdesk is way ahead. Zendesk Marketplace offers over 1,000 pre-built integrations to help your teams collaborate and delight customers.

All apps and tools are neatly organized into categories like productivity and time tracking, eCommerce and CRM, email and social media, surveys and feedback, and more.

The most popular Zendesk integrations include Zoom, Trello, Nicereply, SurveyMonkey, RingCentral, Google Play Reviews, etc.

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Freshdesk can be integrated with various tools to extend the platform's capabilities. You can easily search for Freshdesk compatible tools on the Freshworks Marketplace.

Best of all, you can browse different collections of apps handpicked by industry experts. For example, you can view the Top Ecommerce Apps collection, which includes tools like Shopify, Paypal, and other apps suitable for online businesses.

Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (5)

Some of the most popular Freshdesk integrations include WhatsApp, Slack, Shopify, Salesforce, Mailchimp, Google Analytics, Instagram, etc.

Zendesk versus Freshdesk: resources

1. Ticket Management


Zendesk offers an automated ticketing system that allows you to resolve issues quickly. When customers share an issue via chat or email, bots can scan the text and share relevant help articles before a human agent joins the conversation.

As tickets come in, agents can categorize and tag them to assign them to the right people on the team. Zendesk offers macros (pre-built responses) that need to be downloaded separately from the App Store. Macros are difficult to categorize and finding the right macro at the right time can be a painful experience for agents.

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With Freshdesk, you can prioritize tickets based on keywords and let agents see who else is viewing or responding to a ticket. Unlike Zendesk, finding and creating canned responses is a breeze with Freshdesk.

A great feature is that you can merge multiple tickets about the same issue into a single ticket and make life easier for your agents. Based on a ticket's priority, you can set rules for when to respond to each ticket, so agents stay on schedule and never miss SLAs.

2. Live chat


Zendesk's live chat feature isn't the most visually appealing, but it gets the job done well. Zendesk not only supports customers, but also allows you to proactively engage with site visitors. You can define smart triggers that determine how and when to initiate a chat with customers.

Additionally, Zendesk's response bots can handle low-priority tickets. They can be used to support customers even when their devices are offline.

Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (6)

Best of all, Flow Builder allows you to develop bots and flow your conversations in multiple languages.

(Video) Freshdesk vs Zendesk: Choosing the Golden Standard

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Freshdesk's live chat tool is called Freshchat and it allows you to turn chats into support tickets. The chat widget looks clean, it's easy to use, and it feels like you're using any modern messaging app.

A great feature is the AI-based bot called Freddy, which can provide direct answers to customers instead of just random links to help articles. You can also view all customer interaction history and contact information in one place for a complete picture.

Zendesk vs Freshdesk Comparison: Which Help Desk Should You Choose? (7)

3. Knowledge base


The Zendesk Freshdesk comparison is incomplete without discussing the knowledge base or help center feature. To keep your self-service offering healthy, Zendesk allows agents to update content so you can always serve your customers.

Customizable themes give you full control over the look and feel of your helpdesk. You can organize the content in a way that is useful to the reader. Plus, you can create multiple help centers in 40 languages ​​for different regions, brands or audiences.

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Freshdesk helps you turn support responses into tickets. You can easily post videos, images or attachments to your Help Center and encourage self-service.

Unlike Zendesk, Freshdesk helps you save time with bulk actions. You can make changes to multiple categories, folders or items at the same time. You can create SEO-optimized content, track article performance over time, and collect customer feedback right on your help pages.

4. Reports and Analysis


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When it comes to detailed performance reporting and data analysis, Zendesk is one step ahead of other helpdesk software. However, a huge amount of data can be confusing and will definitely take some getting used to.

From the reporting dashboard, you can easily view metrics like tickets created, tickets unsolved, or tickets reopened. You can even view your created tickets by time or day of the week. However, not everything is visible to the naked eye. To view reports on agent performance, customer satisfaction, or SLAs, you must switch to other tabs.

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Freshdesk's reporting dashboard offers almost the same metrics as Zendesk. However, you can even see your unassigned tickets, which is an important factor for any team. You can even monitor your average time to first reply and the percentage of tickets resolved within the SLA.

After reviewing Freshdesk Zendesk, we found that Freshdesk allows agents to view recent activity at the top of the dashboard. You can view activity for new tickets submitted to your helpdesk, status changes, ticket assignment, etc. Freshdesk makes a great impression with its customizable reporting features. You can simply drag and drop widgets from the widget library and create presentation-ready reports.

5. Personalization and Branding


Zendesk offers great customization features. With skills-based routing, you can assign tickets to agents based on their language skills or other skills. You can even create and edit macros, which are predefined responses.

Zendesk is better than Freshdesk when it comes to branding. You can easily customize the agent interface colors and logo to reflect your company's branding. You can even create branded ticket forms to make a lasting impression on your customers.

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Freshdesk is no slouch when it comes to customization options. Out-of-the-box themes allow you to customize the overall look and design of your support portal. You can even segment customers and provide personalized support.

You can customize agent roles and grant access permissions based on agent roles and responsibilities. As with Zendesk, you can customize the agent's interface. Also, you can add various widgets to your reports and make them more interesting.

6. Automation


Depending on your business goals, you can create a variety of automated workflows with Zendesk. You can configure multiple triggers (automation rules) to fire when the desired event occurs. For example, if a support ticket has been pending too long, a trigger can escalate the ticket's priority level and notify an administrator.

(Video) ZenDesk vs FreshDesk - Which One Is Better?

You can even use macros, also known as canned responses, to send faster responses to customer queries. Zendesk users can create macros for common customer requests and share consistent responses with customers.

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With Zendesk, you can automatically flag high-profile, security-related tickets so agents can carefully plan their workday.

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Freshdesk offers AI-powered automation capabilities to accelerate your customer service workflows. Automation kicks in as soon as customers contact you. Incoming support tickets are automatically prioritized and assigned to the right team member based on their skills or workload.

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Additionally, AI named Freddy can learn from previous helpdesk tickets and automatically suggest ticket fields for new tickets. You can even prevent tickets from being reopened when customers respond with "Thanks," "I'm fine," or "Thanks."

Zendesk vs Freshdesk: Security


If you compare Zendesk and Freshdesk, the former has the best security features and certifications in the industry. No wonder so many Fortune 100 and 500 companies trust this brand with their data.

Zendesk primarily hosts customer data in Amazon Web Services (AWS) data centers that have been certified SOC 2 compliant. AWS infrastructure services include HVAC systems, backup power supplies, and firefighting equipment to protect your data and servers.

Zendesk offers several options for agent authentication. For example, you can enable native Zendesk authentication or social single sign-on (SSO) for Facebook, Twitter, and Google.

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Freshdesk offers excellent security, privacy, and privacy features for businesses. All Freshdesk accounts come with an SSL certificate enabled by default. Also, you can activate your custom SSL URL within 72 hours.

You can enable IP whitelisting to ensure that agents can only access the helpdesk platform when using corporate devices. You can even create a login access system to manage agent and customer entries.

Freshdesk even offers single sign-on (SSO) so users can log in with their existing credentials.

Zendesk vs Freshdesk: Customer Support


Known for its excellent customer support, Zendesk leads by example. You can interact with them via live chat and expect an instant response.

Zendesk offers a large collection of frequently asked questions (FAQs) in its Help Center. You can explore topics related to accounts, billing, privacy, plans, pricing, and more.

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Plus, users can even participate in Zendesk's large global online community. The community can be used to ask expert users for advice, interact with like-minded users, and get real-time updates or news.

However, Zendesk does not clearly identify your contact number or email address to users.

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Like Zendesk, Freshdesk offers a chat widget on its support page. But it's actually not that impressive.

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However, Freshdesk takes the lead when it comes to providing users with interactive support content. You can enjoy an extensive library of videos, including interactive videos on topics such as managing tickets, creating knowledge base articles, usingprepared answers, and much more.

If you're new to Freshdesk, you can also enroll your agents in the Freshworks Academy, where they can learn new skills, get certified, and join the community.

(Video) The Best Helpdesk Software - Zendesk vs Gladly vs Freshdesk vs Zoho Desk vs Sprinklr

Zendesk vs Freshdesk: Pricing


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Team Suite: $49/agent/month

suite growth: $79/agent/month

Professional Suite: $99/agent/month

Business-Packet: $150/agent/month

Zendesk is quite expensive, with a basic plan starting at $49/agent/month. However, you can get a 14-day free trial.

All Zendesk suite plans include basic ticketing functionality (ticket tracking, prioritization, escalation, etc.), multi-channel communication (email, voice, SMS, and live chat), help center, online messaging, social media and automation powered by AI Answers.

Zendesk is more focused on large companies, which shows in their pricing. If you're a business with a large customer base, you won't mind paying for the right business plan. You can enjoy features like advanced knowledge management, customizable agent workspaces, branding, robust APIs and much more.

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Frei:free forever plan




In addition to a 21-day free trial, Freshdesk offers a free forever plan with limited features. So, if you want to know what this tool looks like, you can opt for the free plan and then go for a paid plan as per your needs.

If you compare Freshdesk plans with Zendesk, you will see that Freshdesk offers simpler and cheaper pricing. Its basic plan costs $15/agent/month (billed annually) and offers features such as custom ticket view, SLA management, conflict detection, reporting, marketplace applications, and more.

Freshdesk's enterprise plan offers AI-powered help desk bots, skill-based routing, audit trails, knowledge base workflow, and other features to help you help your customers around the world.

Final Verdict: Which is Best?

Who comes out on top in the battle between Freshdesk and Zendesk? Well, as mentioned above, both of these tools are industry leaders for a reason.

On the one hand, Zendesk can be great for businesses with its AI features, integrations, and capabilities. On the other hand, Freshdesk is simpler and cheaper - exactly what small and medium-sized businesses want.

Let's dig a little deeper and understand which tool is perfect for your business.

When should you choose Zendesk?

You can choose Zendesk if budget is not a constraint and you are looking for a list of business features. You can leverage features like branding, omnichannel reporting and analytics, customizable dashboards, etc. You should also opt for Zendesk if you want more native integrations. For example, you can integrate Zendesk with popular tools like Zoom, Slack, Nicereply, Haptik, etc.

When should I choose Freshdesk?

You can choose Freshdesk over Zendesk if you are on a budget and want to create a unified customer view. Freshdesk is part of the Freshworks family, which also includes other tools like Freshcaller, Freshchat, Freshservice, etc. This can help you manage all customer interactions as well as tickets in one place. You should also choose Freshdesk if you are looking for quality support for your team. All paid plans come with phone support and live chat so your team is never stuck on anything.

ProProfs Help Desk as an alternative to Freshdesk and Zendesk

If you find Zendesk expensive or Freshdesk confusing, here's an affordable and user-friendly alternative.ProProfs-Helpdeskcan get you started in minutes and is known for its incredible support. Let's see how ProProfs puts you in a better position:

(Video) FreshDesk VS ZenDesk 2023 | Which Is Better?

  • Simple and friendly interface:Unlike Zendesk, ProProfs doesn't scare you with huge amounts of data or an outdated user interface. With our Gmail-like interface, your team can be up and running in minutes and track the entire support ticket lifecycle in one place.
  • Enjoy a complete customer support package:In addition to robust ticket management, ProProfs is offered as a complete customer support package.live chat, Aknowledge base, jconsumer surveyTool. With the combined power of these tools, you can delight customers and reduce agent effort.
  • Chatbots with artificial intelligence:Create your own chatbots and be available to your customers 24/7. Our chatbots are designed to lighten the load on your team, help customers with their basic questions, and recommend relevant help articles for customers. Plus, they can even forward chats to human agents.
  • Relevant reports:ProProf's smart reports let you track your daily, weekly and monthly performance in one place. You can share CSAT and NPS surveys with customers and improve the customer experience. Customers can rate agents after each interaction, and you can monitor agent ratings to identify areas for improvement.
  • 24/7 human support:Whether you're a paying customer or a first-time visitor, you can reach our 24/7 support team via phone, email, chat, or submit a request on our website. We have an extensive help center that covers all your questions and basic needs.

We hope that with the help of this Zendesk vs. Freshdesk; You can choose the right tool that fits your business needs perfectly. If you look beyond these two tools, ProProfs Help Desk might be the best alternative. Sit down with your team, review your budget, learn the features you need, and choose the one that meets all your needs.


What is the difference between Freshdesk and Zendesk feature comparison? ›

The difference between the two is that Freshdesk lets you create both kinds of knowledge bases on any of its plans, including its free plan. Since Zendesk doesn't offer a free plan, you'll need to pay to have access to this feature and it's only offered on the Suite and enterprise plans.

Why choose Freshdesk? ›

Freshdesk is a better option than handling support through email. The app keeps responses from customers together and offers useful features for sharing support responsibilities with other agents. The “Solutions” section is helpful to customers and the solutions can be easily linked or added to customer responses.

Why should I choose Zendesk? ›

It's flexible and easy to build on, and gives people the tools and freedom to try new ideas. With custom metrics, custom reports, and flexible data visualizations, Zendesk reporting enables teams to make sense of the information that matters to them.

Which ticketing system is best? ›

The 6 Best Ticketing Systems: Customer Support for Small Businesses
  • Best Overall: Freshdesk.
  • Runner-Up: Zendesk.
  • Best Value: Kayako.
  • Best Price: Zoho Desk.
  • Best for Email Support: JitBit.
  • Best For Ease of Use: HappyFox.
Jan 5, 2023

How do I choose a ticketing system? ›

These are the 10 must-have features you should look for in your ticket management system:
  1. Multi-channel accessibility. ...
  2. Support for multiple languages. ...
  3. Full customization. ...
  4. Workflow automation. ...
  5. Personalized ticket pages. ...
  6. Ticket categories and tags. ...
  7. Knowledge base. ...
  8. Team empowerment.
Jan 13, 2022

What are the disadvantages of using Freshdesk? ›

Free Freshdesk and Freshservice themes' disadvantages
  • The uniqueness of your business will suffer because there are way too many knowledge bases with the same design all over the web, which are also easily accessible.
  • You may spoil user experience by long waiting of page loading.
Mar 21, 2019

Why is Zendesk so popular? ›

It provides both your support and customers with easily searchable detailed information. The Chat and Talk modules provide you with channels where you can connect with your customers. Zendesk Chat lets you engage customers over mobile apps, popular messaging apps like Facebook Messenger, and even over websites.

Is Freshdesk similar to Zendesk? ›

If advanced functionality is needed, Zendesk is a strong Freshdesk alternative. Freshdesk is known as a relatively easy and intuitive to use tool. However as more robust use cases emerge certain features are less intuitive. Likewise, bugs and other usability issues have been mentioned in customer reviews.

What is the disadvantage of Zendesk? ›

One of the drawbacks of Zendesk is that it doesn't provide a secure way for us to send data. So, we usually use a secure SharePoint folder link. We put that in the Zendesk ticket so that the requester has a secure way of getting to their data. The dashboard could be better.

What is the limitation of Zendesk? ›

Volume limitations

4,000 concurrent conversations/with 200,000 total conversations per day. 500 configured integrations (web/mobile/social). 1,000 steps/nodes in a messaging bot.

Which ticketing tool does Amazon use? ›

osTicket - Support Ticketing System + Support.

What ticketing system does Google use? ›

Is there a Google ticketing system? Google Workspace does not provide a ticketing system. There are no Google applications support ticket systems for firms that use Gmail to manage customer support inquiries from their customers. Indeed, the Google helpdesk provides customer service via other Google apps.

What is freshdesk ticketing system? ›

Freshdesk Support Desk is an intuitive and powerful help desk ticketing system used by teams of all sizes to deliver fast and contextual support. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view.

How do I choose a help desk? ›

Factors to Consider Before Purchasing a Help Desk Tool
  1. Define What 'Great Customer Service' Means For Your Business. ...
  2. Understand Customer & Employee Expectations. ...
  3. Raise Important Questions About Your Help Desk Vendor. ...
  4. Consider key Help Desk Features. ...
  5. Scalability Is the Key. ...
  6. Focus on Your Budget. ...
  7. A Free Trial Can Work Wonders.
Aug 7, 2020

What should I look for in a help desk? ›

In the end, it's usually better to find help desk software with the exact parts you need rather than every feature any support team in the world has ever needed.
  • A great customer experience. ...
  • An intuitive interface. ...
  • Security and compliance features. ...
  • Great customer support. ...
  • Scalability.
May 16, 2022

What is the best omnichannel ticketing system? ›

With omnichannel support, built-in tracking, and massive integration capabilities, it's no wonder that ZenDesk is the best help desk ticketing system for most businesses. Zendesk is a dream tool for managers and support agents alike.

Is Freshdesk free forever? ›

Knowing the basic elements required to provide good customer service, Freshdesk offers a forever-free plan—for up to 10 agents—that'll help small businesses and startups to start off on the right foot when it comes to delivering effortless customer experiences.

What is unique about Freshworks? ›

Freshworks creates cloud-based software solutions for businesses. Founded in Chennai, India, in 2010 as Freshdesk, the company has a product suite ranging from sales CRM software to recruitment tools and customer-support helpdesk software.

Does PayPal use Freshdesk? ›

Manage PayPal payments inside Freshdesk. Refund payments, manage subscriptions, send invoices and much more!

Who is the competitor of Zendesk? ›

Freshdesk is probably the tool that most closely resembles Zendesk on this list. It has a shared inbox, a knowledge base, and the ability to connect to other software using apps in its marketplace. It also has some automation capabilities to improve productivity.

What major companies use Zendesk? ›

2432 companies reportedly use Zendesk in their tech stacks, including Uber, Pinterest, and Shopify.
  • Uber.
  • Pinterest.
  • Shopify.
  • Twitter.
  • Instacart.
  • Slack.
  • Stripe.
  • reddit.

Is Zendesk a Chinese company? ›

Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007.

Is Zendesk a help desk? ›

Zendesk, for example, is more than just help desk support software—it's a cloud-based software and engagement platform for customer service that offers omnichannel support. Because of the dynamic capabilities of Zendesk, social media teams, salespeople, and marketing staff may also use the help desk software.

Is Zendesk a help desk software? ›

Though you may know Zendesk as a robust help desk solution, it also doubles as a comprehensive service desk software product. Our platform puts multichannel ticketing and employee self-service portals in a single place. Using Zendesk, service agents can meet and help customers wherever they are.

Does Freshdesk have self-service? ›

Freshdesk's self-service software makes this easy by providing plug-and-play themes that can be quickly updated with your logo and brand colours. Or, if you've got bigger plans, use the CSS editor to fully customize your self-service portal right down to the bare bones.

What is a problem in Zendesk? ›

Problems and Incidents in Zendesk offer a better solution to this situation. Problem and Incident are different ticket types. Any ticket that is assigned as an Incident can be attached to a Problem ticket. Then, once the Problem ticket is solved, all Incidents attached to it will automatically be solved as well.

What will happen to Zendesk? ›

Zendesk will operate as a privately held company and will remain headquartered in San Francisco. Qatalyst Partners and Goldman Sachs & Co. LLC served as financial advisors to Zendesk in connection with the transaction. Wachtell, Lipton, Rosen & Katz served as Zendesk's legal advisor.

Why is Zendesk so slow? ›

Check that your device and browser meet the Zendesk Support system requirements. Make sure you don't have too many tabs open. A lot of Zendesk tabs can cause lag and interfere with each other. Make sure you aren't having any trouble with apps.

What do companies use Zendesk for? ›

Zendesk Help Center is a customer self-service solution that enables an organization effortlessly reduce support ticket volumes. Top companies that use it appreciate the value of seamless customer service, save customer support costs, improve staff productivity, and transform the sales experience.

How reliable is Zendesk? ›

Reviews from Pandia

“Zendesk is one of the most popular help desk software that has been used by thousands of big companies around the world. It offers reliable service with complete features designed to help your company build better relationships with your customers.” — Jay.

Is Zendesk hard to use? ›

Zendesk Support's ease of use

Zendesk developers understand that the teams using this platform would rather spend their time dealing with customer issues than learning their software. Everything about this platform is easy to use and understand, from the task management system to the reporting functions.

What are the three roles in Zendesk? ›

Agents, administrators, account owner (team members) The people who resolve support requests, you, play different roles in setting up and managing your ticket workflow. Agents, admins, and the account owner are all team members.

Does Apple use Zendesk? ›

At this point, your Zendesk instance is integrated with Apple Business Chat. But you'll still need to design, configure, and test the messaging experience with help from Zendesk and get your integration approved by Apple.

What tech stack does Zendesk use? ›

Company Tech Stack by G2 Stack

Zendesk uses 208 technology products and services including HTML5 , jQuery , and Google Analytics , according to G2 Stack.

What is Zendesk and Freshdesk? ›

Two of the most established ticket management software platforms – and often compared platforms, too – in this space are Zendesk vs Freshdesk. Both are used by hundreds of thousands of companies around the world as customer support software and help desk software service solutions.

What is the difference between Freshdesk and Freshsales? ›

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase... Freshsales is a cloud-based salesforce automation software designed to help businesses manage leads, customer engagement,...

Are Freshdesk and freshservice the same thing? ›

Are Freshservice and Freshdesk the same? No, they aren't. Freshservice is built as an IT-support tool, whereas Freshdesk is a customer service solution. Freshdesk helps you track and resolve customer issues while using your product or service.

What is the best way to use Zendesk? ›

You can find detailed guides and feature descriptions here and communicate with a support team.
  1. Set up Triggers to Automate Mundane Actions. ...
  2. Use Tags to Quickly Browse Through the Workflow. ...
  3. Create Macros to Save Agents' Time. ...
  4. Use Shortcuts for Zendesk. ...
  5. Connect Ticket Updating to Slack Integration.
Sep 5, 2022

Are Zendesk and Freshdesk similar? ›

If advanced functionality is needed, Zendesk is a strong Freshdesk alternative. Freshdesk is known as a relatively easy and intuitive to use tool. However as more robust use cases emerge certain features are less intuitive. Likewise, bugs and other usability issues have been mentioned in customer reviews.

Is Freshdesk a ticketing tool? ›

Freshdesk Support Desk is an intuitive and powerful help desk ticketing system used by teams of all sizes to deliver fast and contextual support. Bring customer conversations across email, Twitter, Facebook, website, and your support portal into a single view.

What makes Freshworks different? ›

Unlike legacy software, Freshworks builds tech that works for everyone, making it easy for IT, customer service, sales, marketers, and HR to do their job and delight their customers. More than 50,000 companies use Freshworks' SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).


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